Frequently asked questions
Short answers to common questions — about working with us and about how your account works. If your answer isn't here, the easiest way is to message us directly on Telegram.
Work and tasks
Can I reach out without a precise spec?
Yes. Describing the goal and current situation is enough — details can be worked out inside the ticket.
Do you work with an already-existing project?
Yes. You can hand over the current context, access, and a list of issues to work through.
Can I order one-off help?
Yes. Small configuration tasks, migrations, diagnostics, fixes, and consultations all work.
Can you maintain a project after launch?
Yes. We can agree on ongoing refinements, monitoring, updates, and regular technical support.
Account, sign-in, and balance
How do I sign in — email or Telegram?
Both work: email + password registration and sign-in, or the Telegram Login widget. Use whichever is more convenient.
How do I top up my balance?
You can top up your balance right in your account via SBP (from 130₽), or through the Telegram bot @armt_security_bot.
What is a ticket and how do I get a reply?
A ticket is a request in your account describing a task. It opens a thread with support where price, timeline, and status are all agreed on.
How do I reset my password?
The login page has a "Forgot password" link — a reset link is sent to the email used at registration.
Can I change my sign-in method?
Your account can be used via email or Telegram depending on what was set at registration or linked later. If you need to change something, it's easiest to ask via a ticket or directly on Telegram.
Do I need to verify my email?
Yes, registering by email sends a confirmation message — this protects your account and balance from being used with someone else's address.
Can I see my request history?
Yes, all tickets and their message threads are saved in your account and available any time after signing in.
How do I reach support directly?
Fastest is the Telegram bot @armt_security_bot, or opening a ticket in your account. Both reach the same support team.
Is it safe to keep a balance in my account?
The balance is tied to your account and only deducted when tasks are agreed on and completed in tickets — all movement is visible in your request history.
What if my account is blocked or I can't sign in?
In that situation, it's best to message us directly on Telegram — that's the fastest way to sort out an access issue.